To record a message for a linkback/broadcast campaign, navigate to "voice message" under the messages button on the navigation bar and select "add message" in the top right corner.
Start by giving your message a name this will only be used internally. Next select "add message step" you will see 4 options for message creation. For a message recorded by a human, you will use the first two options (record by phone/upload audio) conversely, if you want a text-to-speech message follow the guide for TTS message creation.
Recording a message by phone
Select the option "record from a phone cal" in the drop down menu. Type in the phone number of any phone you have nearby and are able to answer. When you are ready to record press the "call" button. You will receive a phone call from 716-751-5500 in Willson,NY answer the call and follow the prompts.
Press 1 to start recording, and then press any number to stop recording. If you need to re-record the message presss 1, if you need to listen to the message press 2 and if you are happy and ready to save the message press 3. Once you press 3 you should see the "call" button turn green and say "saved" Once the message is saved assign you message a name and press save.
Once the message is saved you will see it as a step in the message preview. If you are happy with your message you can save it, otherwise you can repete the process to add additional message steps. Additionally if you would like to edit or delete a message step you can click on the message to navigate those options.
Uploading an audio file
If you already have a recorded message that you want to use saved on your device you can upload that file directly. Press "add message step" and then select "upload audio."
From here you are able to select audio files up to 12mb in size in .MP3, .MP4 or .WAV. From here you can listen to the message to ensure you have selected the correct one.
Once you are happy with your selection press the "save" button and your message will be added as a step in message preview. If you are happy with your selection you can save the message as a whole. Additionally if you would like to edit or delete a message step you can click on the message to navigate those options.