Brandon Faicco
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Recent activity by Brandon Faicco-
Searching for calls in CDR Reports
1. In your Voice Portal navigate to Reports > CDR Reports 2. On the CDR Reports page there are a bunch of different parameters you can use to locate your call. The most basic ones used are "Call ...
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Why am I getting a low number of contacts?
If you feel like you aren't getting the appropriate number of contacts for the rate you are running your dialer, this guide is for you. This will help you double check your settings in Arbei...
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Blacklist(Block) A Number
If you want to prevent a person from calling inbound to your office, use the Blacklist module. How to add a number to your Blacklist First navigate to Admin > Blacklist and click Blackl...
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Create an IVR
An IVR (Interactive Voice Response or Auto Attendants) allows you to play a recording and prompt callers to key options, such as “press 1 for sales, "press 2 for the company directory." This effect...
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Create an Announcement
An announcement is used to play an informational message to a caller. After the message is played, the call will proceed to its destination. This can be used in place of an IVR if multi-destination...
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Create a System Recording
In your Voice Portal navigate to Admin > System Recordings Click the button: Here we will discuss the setting needed to creating a new system recording. Each one of these se...
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Setting Up International Calling
At this time Arbeit Voice does not have any native capability to do international calling and it requires an integration with a service provider capable of completing these calls. Create a Flowr...
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Click Password Reset
There are a few scenarios where you might need a password reset. Below we've listed a few of the most likely scenarios, and how you would go about solving this problem. Agent changing th...
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Create a New Message
Creating the Message When you want to create a new message, the first thing you're going to do is navigate to Call Scripts > Messages. Click "Add" down at the bottom. The message creation wi...
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Create a Campaign
You can watch the video attached or follow the guide below for steps on how to create a campaign on Arbeit Dialer. Once you've gone through the process of creating a message and a call sc...