Brandon Faicco
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Activity overview
Latest activity by Brandon Faicco-
Brandon Faicco created an article,
Click efficiency description
In the "Agents" Live Monitoring section of the manager application there is a few metrics used to track agent efficiency. One of those metrics is "Clicking efficiency". Clicking efficiency is the...
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Brandon Faicco created an article,
Searching for calls in CDR Reports
1. In your Voice Portal navigate to Reports > CDR Reports 2. On the CDR Reports page there are a bunch of different parameters you can use to locate your call. The most basic ones used are "Call ...
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Brandon Faicco created an article,
Create a System Recording
In your Voice Portal navigate to Admin > System Recordings Click the button: Here we will discuss the setting needed to creating a new system recording. Each one of these se...
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Brandon Faicco created an article,
Create an Announcement
An announcement is used to play an informational message to a caller. After the message is played, the call will proceed to its destination. This can be used in place of an IVR if multi-destination...
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Brandon Faicco created an article,
Create an IVR
An IVR (Interactive Voice Response or Auto Attendants) allows you to play a recording and prompt callers to key options, such as “press 1 for sales, "press 2 for the company directory." This effect...
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Brandon Faicco created an article,
Setting Up International Calling
At this time Arbeit Voice does not have any native capability to do international calling and it requires an integration with a service provider capable of completing these calls. Create a Flowr...
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Brandon Faicco created an article,
Create a New Message
Creating the Message When you want to create a new message, the first thing you're going to do is navigate to Call Scripts > Messages. Click "Add" down at the bottom. The message creation wi...
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Brandon Faicco created an article,
Create a Campaign
You can watch the video attached or follow the guide below for steps on how to create a campaign on Arbeit Dialer. Once you've gone through the process of creating a message and a call sc...
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Brandon Faicco created an article,
Upload a Call List
In Arbeit Dialer, you will often need to import a list of numbers to call. Follow the steps below to successfully upload a call list. Note: To prevent any unforeseen problems with the import...
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Brandon Faicco created an article,
Create a Call Script
A call script is used to bundle messages together. The call script serves two main functions: Can play a different message depending on whether a live party or a voicemail picks up. Can p...