Brandon Faicco
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Recent activity by Brandon Faicco-
Change Caller ID
Before you decide to change your Caller ID, we recommend you ask yourself three questions: Do you have Regional Caller ID (RCI's) or hide Caller ID checked? Is your caller ID number diffe...
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Why am I getting a low number of contacts?
If you feel like you aren't getting the appropriate number of contacts for the rate you are running your dialer, this guide is for you. This will help you double check your settings in Arbei...
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Block A Number
If you run into the scenario where you want to prevent calling to a specific number (or an area code) you can navigate to Manage Campaigns > DNC Numbers. If you need to generate a new recor...
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Test A Message
First things first, we need to know what call script is being used by the campaign you wish to run. To do that, navigate to Manage Campaigns > Campaigns, highlight the campaign in question, ...
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Campaign Not Starting
There could be a few different causes for a campaign is not starting. You can perform the following steps to troubleshoot this issue. Step 1: Check the Campaign Settings Usually, the c...
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Renew a call list
You can watch the video attached or follow the guide below for steps on how to renew a call list on Arbeit Click. At the end of each day, you will notice that all open call lists will close....
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Add A Number To Your Do Not Call List
Navigate to the "Do Not Call" (commonly referenced as DNC) menu option. Once inside, you can add a new record. We have a few different options in here to accomplish the goal of preventing ca...
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Click Password Reset
There are a few scenarios where you might need a password reset. Below we've listed a few of the most likely scenarios, and how you would go about solving this problem. Agent changing th...
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Transfer A Call On Arbeit Click
You can watch the video attached or follow the guide below for steps on how to transfer a call on Arbeit Click. With click agent you can transfer a call to another agent, or even to a destin...
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Uploading a Call List
You can watch the video attached or follow the guide below for steps on how to upload a call list in Arbeit Click. Once you've logged into Click Manager, navigate to: Call Lists > Call List Up...