Brandon Faicco
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Recent activity by Brandon Faicco-
Configuring Voicemail Settings
Voicemail Settings in Manager Navigate to Administration > Voicemail Messages In this window, a manager can see most settings relating to voicemails. They can enable/disable the ability to...
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Campaign Settings
If your goal is to add a new agent group or change your caller ID, it's easy to do by editing your campaign settings. To begin, select Campaigns on the left-hand sidebar. From there, double-...
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Agent Authentication failing
There are a few issues that could cause an agents authentication to fail. The three the most frequent causes of this problem are: Local network connectivity issues The agents computer not...
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Call cards are not showing for Agent
If you run into a scenario where an agent is not getting call cards, run through this checklist to help resolve the problem. Verify the agent is authenticated Verify the call list has...
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Blacklist(Block) A Number
If you want to prevent a person from calling inbound to your office, use the Blacklist module. How to add a number to your Blacklist First navigate to Admin > Blacklist and click Blackl...
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Types Of Phone Numbers You Can Add To Your Account
Arbeit can purchase a wide variety of local and toll free numbers for your account. Local Number: A number that starts with an area code for a particular region, city or state. Toll F...
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Change The Name Of An Extension
First you will navigate to Applications > Extensions, and edit the extension (Pencil and paper button under Actions). In the general tab, you will see the field Display Name. Add or replace t...
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Add/Update User in fop2
Navigate to your voice portal link and include /fop2/admin after the .com: Example: https://xxxxx.arbeitvoice.com/fop2/admin If you are prompted to login, enter your Voice portal credentials...
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Changing An Extension's Caller ID
To update an extension's caller ID, navigate to Connectivity > Inbound Routes to determine what number you want to use. Next, navigate to Applications > Extensions, and edit the extension (P...
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Why Isn't My Phone Ringing?
There are a few things that could cause one extension to not ring when all the others are. Here is a list of the most frequent causes and their solutions. Local Network Issues The devic...