Ashley Campanella
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Activity overview
Latest activity by Ashley Campanella-
Ashley Campanella created an article,
Additional Features
Muting yourself: all the way at the top of the Agent screen, you will see a microphone icon. When you click that and it turns red that means you are muted, when it’s blue you are not muted. Dial P...
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Ashley Campanella created an article,
Warm Transfer
If you need to transfer to another Agent or to an outside phone number, you can warm transfer by clicking the green/blue icon to the right at the top left of the screen. You can choose an Agent th...
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Ashley Campanella created an article,
Blind Transfer
If you need to transfer a call outside of Click or to another agent in Click, you will select the darker blue icon on the left at the top left of the screen. You can either choose an Agent to sen...
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Ashley Campanella created an article,
Dispositioning - "Apply and Finish"
After every call a disposition is required. If you are using the ‘apply and finish’ option, this will apply the disposition, end the call and close the tab. If you choose this option, you cannot g...
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Ashley Campanella created an article,
Dispositioning - "Apply"
After a call, a disposition is required. If you are choosing ‘Apply’ on any disposition, this leaves the tab open with all the information still showing. You will use this option if you need to ma...
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Ashley Campanella created an article,
Leaving a Voicemail (If Applicable)
If you get a Voicemail that answers and you are using our Voicemail feature, once you are ‘in call’ you will see your recorded message all the way to the right of the screen. The different options...
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Ashley Campanella created an article,
Making Calls
At the very top of Agent, you will want to turn your Recieve Calls to On. You will then go down your list of accounts on the left hand side and click on 1 phone number per account.
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Ashley Campanella created an article,
Settings
Before making calls, you want to make sure your audio device is setup properly; Settings > Audio Configuration > you will map out your USB headset in both spots as well as making sure your volume ...
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Ashley Campanella created an article,
Additional Features
Muting yourself: at the top of the Agent screen, you will see a microphone icon. When you click that and it turns red that means you are muted, when it’s blue you are not muted. Dial Pad: next t...
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Ashley Campanella created an article,
Warm Transfer
If you need to transfer to another Agent or to an outside phone number, you can warm transfer by clicking the green/blue arrow icon to the right at the top of the Agent screen. You can choose an...