Kaitlyn Filippi
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Articles
Recent activity by Kaitlyn Filippi-
Running A Call Detail Report
To generate a Call Detail Report (CDR) navigate to the "call detail report" page on the main navigation bar. Note when you first land on this page, you will not see records load and you will need t...
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Renewing & Closing A Contact List
Note that in Arbeit One, Contact lists will automatically close each day at midnight automatically. If you were not able to complete calling on the list it will automatically renew itself where you...
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Testing a Message
To test a message, start by navigating to the voice message page on the main navigation bar. On the table of created messages, you will see a column in the table for "preview." Find the message ...
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Adding & Removing Numbers From The DNC List
To add or remove numbers from the DNC list start by navigating to the Do Not Call List page on the main navigation bar. On the right-hand side of the screen, you will be able to add phone numbers t...
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Starting & Stopping A Campaign
To start or stop a campaign that has been created, navigate to the Live Monitoring page on the main navigation bar. Once here, scroll to the campaign you want to start or stop on the left-hand side...
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How To Add & Remove Numbers From the DNC List
To add or remove numbers from the Do not call list, navigate to the DNC page on the main navigation bar. On the left-hand side of the screen, you will see numbers that are already on the DNC list,...
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How to Start & Stop A Campaign
To manually start or stop an existing campaign, navigate to the "live monitoring" page on the side bar.
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Uploading a Contact List
To upload a contact list start by navigating to the contact list page on the main navigation bar. Once there you can view and renew previous lists or create a new one. Once here browse your comp...
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Auto Starting & Stoping A Campaign
By default, all campaigns will need to be stopped and started automatically. To configure auto start & stop, select the campaign you want to use under "Voice Campaign" on the main navigation bar. I...
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Hiding A Caller ID
To hide a caller ID on a campaign, select the campaign you want to hide the caller ID on under "Voice Campaign" on the main navigation bar. If you have not yet created a campaign follow the campaig...