Kaitlyn Filippi
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Articles
Recent activity by Kaitlyn Filippi-
Integrations & Pulling Up Accounts In Collection Software With Click
When onboarding to Click a team member will assist you in setting up an integration with your collection software to automatically screen pop accounts when consumers answer calls in Click. If you...
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Applying A Disposition To A Call
After a call, a disposition is required. If you are choosing ‘Apply’ on any disposition, this leaves the tab open with all the information still showing. You will use this option if you need to m...
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Leaving A Voicemail In Click Agent
How to leave a voicemail If you get a Voicemail that answers and you are using our Voicemail feature, once you are ‘in call’ you will see your recorded message(s) all the way to the right of the s...
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Configuring A Headset For Agents
Before making calls, you want to make sure your audio device is set up properly. Inside the agent application, navigate to Settings > Audio Configuration > from here you will map out your USB heads...