Kaitlyn Filippi
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Articles
Recent activity by Kaitlyn Filippi-
Hiding A Caller ID
To hide a caller ID on a campaign, select the campaign you want to hide the caller ID on under "Voice Campaign" on the main navigation bar. If you have not yet created a campaign follow the campaig...
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Adding DCI Buckets To A Campaign
To add Dynamical Caller ID aka DCI buckets to a campaign, select the campaign you want to have the bucket assigned to under "Voice Campaign" on the main navigation bar. If you have not yet created ...
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Creating a Dialer Linkback Camapgin
To create a Dialer linkback or broadcast campaign, start by navigating to the campaign tab on the sidebar and selecting "DialerCampaign" Either double-click on an existing campaign to edit it, or s...
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Integrations & Pulling Up Accounts In Collection Software With Click
When onboarding to Click a team member will assist you in setting up an integration with your collection software to automatically screen pop accounts when consumers answer calls in Click. If you...
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Applying A Disposition To A Call
After a call, a disposition is required. If you are choosing ‘Apply’ on any disposition, this leaves the tab open with all the information still showing. You will use this option if you need to m...
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Leaving A Voicemail In Click Agent
How to leave a voicemail If you get a Voicemail that answers and you are using our Voicemail feature, once you are ‘in call’ you will see your recorded message(s) all the way to the right of the s...
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Configuring A Headset For Agents
Before making calls, you want to make sure your audio device is set up properly. Inside the agent application, navigate to Settings > Audio Configuration > from here you will map out your USB heads...
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Create A Text-To-Speech Linkback Message
To record a message for a linkback/broadcast campaign, navigate to "voice message" under the messages button on the navigation bar and select "add message" in the top right corner. Start by g...
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Record A Linkback / Broadcast Message
To record a message for a linkback/broadcast campaign, navigate to "voice message" under the messages button on the navigation bar and select "add message" in the top right corner. Start by...
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Creating Custom Account Fields
If there is a field you want to use for text-to-speech that isn't a default field in Arbeit One you can create a custom one. Navigate to the top most button on the navigation bar "account fields" a...