Kaitlyn Filippi
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Articles
Recent activity by Kaitlyn Filippi-
When Will My First Report Show Up Inside My Portal?
Typically you will see your first report generate within 72 hours of creating your portal and submitting your onboarding information, however for users signing up for weekly reporting you may need ...
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How To Remove Numbers From Your Numberlab Portal
To remove numbers from your Numberlab account start by login into the portal. Once you are logged into the portal you will select "Numbers" on the top navigation bar, from here you should see a lis...
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How To Add Numbers For Remediation In Your Numberlab Portal
To add new numbers to your Numberlab account start by login into the portal, or signing up for Numberlab if you don't already have an account. Once you are logged into the portal you will select "N...
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I Used My Company Name As My Caller ID Why Isnt It Showing Up?
When setting up your phone system or dialer you may notice a field for Caller ID name or CNAM. While some carriers and devices will dispay this information to the end consumer, it is ultimatly at t...
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Why Are My Numbers Being Labeled Differently On Different Phones?
Call labeling can happen on many levels within the calling ecosystem. The three primary things that can impact if a label appears on your phone number are the carrier the call is going through, the...
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Why Are My Calls Being Labeled As Spam?
Why Do Phone Numbers Get Labeled? After the release of the TRACED Act, phone carriers were required to implement standards for combating robocalling. While this act was intended to protect consume...
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Integrations & Pulling Up Accounts In Collection Software With Click
When onboarding to Click a team member will assist you in setting up an integration with your collection software to automatically screen pop accounts when consumers answer calls in Click. If you...
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Applying A Disposition To A Call
After a call, a disposition is required. If you are choosing ‘Apply’ on any disposition, this leaves the tab open with all the information still showing. You will use this option if you need to m...
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Leaving A Voicemail In Click Agent
How to leave a voicemail If you get a Voicemail that answers and you are using our Voicemail feature, once you are ‘in call’ you will see your recorded message(s) all the way to the right of the s...
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Configuring A Headset For Agents
Before making calls, you want to make sure your audio device is set up properly. Inside the agent application, navigate to Settings > Audio Configuration > from here you will map out your USB heads...