There are a few things that could cause one extension to not ring when all the others are. Here is a list of the most frequent causes and their solutions.
Local Network Issues
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The device or PC could be having local internet issues. Check to make sure it has an active internet connection.
Dropped Registration
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Its possible the device dropped registration. To quickly re-register, you can power cycle the device.
Extension is Not in Ring Group/Queue
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You can use this guide to check if its in the list.
Do Not Disturb
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If the device has "do not disturb" enabled, this will prevent inbound calls from ringing the extension
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There are two different "do not disturb" settings. One is directly on the phone and system, the other can be caused by *79 dialed directly onto the extension.
If none of these help resolve the issue, you can always reach out to our support team for assistance.
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