Call cards are not showing for Agent – Arbeit

If you run into a scenario where an agent is not getting call cards, run through this checklist to help resolve the problem.

Verify the agent is authenticated
Verify the call list has numbers
Verify the call list is in an "Open" status
Stop and start the campaign
Verify there is a group attached to the campaign
Verify the agent is in the group for that campaign
If you are using zip code restrictions make sure that field is mapped out correctly

If none of these steps resolve the issue, you can reach out to our support team for assistance via webchat, email or by phone.