Agent Authentication failing – Arbeit

There are a few issues that could cause an agents authentication to fail. The three the most frequent causes of this problem are:

Local network connectivity issues
The agents computer not being up to date
Audio issues with their headset.

Here's a checklist you can run through to try and resolve this issue:

Restart Click Agent
Make sure your headset is connected (fully plugged in)
Make sure click agent is using the correct device (Agent Settings > Audio configuration)
Change headset USB port (if applicable)
Try a different headset
Run windows updates
Disconnect from Wi-Fi and use a hardwired Ethernet connection
Restart Computer
Restart Network equipment (Modem and Router)

If none of the tips mentioned above have resolved this issue, you can reach out to our support team for further assistance via webchat, email or by phone.