Create a Campaign – Arbeit

You can watch the video attached or follow the guide below for steps on how to create a campaign on Arbeit Dialer.

Once you've gone through the process of creating a message and a call script, another key component to maximizing your dialer performance is setting up the campaign.

This feature contains a few key pieces of information that allow the dialer to be customized to fit your office.

Navigate to Manage Campaigns > Campaigns, and click "Add" down at the bottom. You will see a window like the one below. All information boxes besides the checkboxes are required.

Name: Used by the client to make campaign content identification easier

Script: Select the call script the campaign will use when making outbound calls

Hide Caller ID: If checked, the campaign will make anonymous calls

Use Regional Caller ID (RCI's): If checked, the campaign will use the regional caller ID feature (This is not enabled on an account by default, it is a paid feature that can be requested through your account manager.)

Caller ID: Number displayed when making an outbound call.
- Required even if Use RCI or Hide caller ID is enabled.
- Needs to be a valid 10 digit phone number.
- Does not need to be the same as the Link Back number.

Link back Type: We offer 3 different settings for this feature.
- Phone call (Default) - Link back using a valid 10 digit phone number.
- Sip Call - Link back using an IP address that points directly to your voice account (Requires setup on voice service before being usable.)
- Don't link back - Consumers can not link back.

Link Back: Target destination when a consumer links back on your campaign
- Needs to be a valid 10 digit phone number when using the default link back type.

Begin/End Date: Defaults to a valid date range, does not require any changes unless you are trying to schedule campaigns to run on specific dates(Ask support for details.)

Start/Finish Time: Defaults to 9am start, 7pm finish. We recommend you change this to the actual business hours of your office. This way, if you forget to stop your campaign, it won't run all night.

Call Ratio: How many calls the dialer will make per agent.

Agents: We recommend you set this to how many agents your office has.
- Note: To get a rough estimate of how many calls you will be making per minute, you can multiply call ratio by agents. If you want to increase or decrease the speed of the dialer, you should change the call ratio value.

Once you've filled out all required settings, you can press "OK" to save. After this campaign is created the next most likely step would be to upload a call list. If you require assistance on this step you can follow this guide.