If your goal is to add a new agent group or change your caller ID, it's easy to do by editing your campaign settings.
To begin, select Campaigns on the left-hand sidebar. From there, double-click the campaign you would like to edit. Once inside the campaign, you will see an array of settings that will affect your campaign in different ways.
Note: DCI bucket options will only show up if DCIs are enabled on your account. If you are looking for information on this feature you can find it here.
Campaign Configuration
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Name: Name of the campaign
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Start/Finish Time: Timeframe in which calls are allowed to be made
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Accounts Shown: How many account cards show up for the agent at one time
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Calls Allowed: How many calls the agent can make at one time
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Caller ID Name (CNAM): The name that shows up on the caller ID
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Caller ID Number: The number that shows up on the caller ID
Agent Group Configuration
RCI Bucket Configuration
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Select bucket: Any bucket checked would be used by this campaign
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Bucket Rotation:
Campaign Actions
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Campaign Status: If the campaign is active, you'll be allowed to upload call lists to it, and it will also show up in live monitoring. If it's disabled, you won't see it anywhere or be able to do anything with it (except in the campaigns window.)
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Voicemail Avoidance: Reduces default ring time from 60 seconds to 30 seconds.
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Hide Caller ID: Allows for anonymous outbound calling. Note that a valid working number still needs to be filled out in the "Caller ID Number" field under campaign configuration.
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